Question

the head of a business unit should...
(select all that apply)

• ensure the coo has been informed of the incident, details, concerns and steps currently taken.
• ensure that all media requests are properly handled.
• ensure they are aware of contracts within their branch that have their own communications departments.
• ensure all management staff are well versed in media relations.
• not disclose any information to the media.

Explanation:

• Informing the COO (a senior leader) of incidents, details, actions is a core accountability and coordination task for a business unit head to ensure alignment.
• Properly handling media requests is part of managing the unit's external reputation and communication, a key responsibility for the unit head.
• Being aware of contracts with in-house communications departments helps the unit head coordinate communication strategies effectively.
• Mandating all management staff to be media relations experts is not a standard requirement, as specialized teams typically handle this.
• A complete ban on disclosing any information to media is impractical; controlled, approved disclosures may be necessary.

Answer:

• ensure the COO has been informed of the incident, details, concerns and steps currently taken.
• ensure that all media requests are properly handled.
• ensure they are aware of contracts within their branch that have their own communications departments.