when performing routine follow - up calls to ...
when performing routine follow - up calls to patients, which of the following actions should a medical assistant take first to notify the provider if the patient provides an unsatisfactory progress report?\n\nnotify the provider immediately.\n\nnotify the provider on the next business day.\n\nadd a note to the patients appointment file.\n\ndocument the phone call.
Answer
# Brief Explanations:
When a medical assistant gets an unsatisfactory patient progress report during follow - up calls, documenting the phone call is the first step. This creates an official record of the conversation. Adding a note to the appointment file is also important but comes after documentation. Notifying the provider immediately or on the next business day is premature without proper documentation first.
# Answer:
Document the phone call.