18 of 19\nwhich of the following techniques is best when sending a critical message to a customer?\nconcise…
18 of 19\nwhich of the following techniques is best when sending a critical message to a customer?\nconcise strategy\ndirect strategy\nindirect strategy
Answer
Brief Explanations:
When sending a critical message to a customer, an indirect strategy is often best. It allows for soft - opening, explanation, and then the delivery of the critical news in a way that is less likely to cause defensiveness. A direct strategy may seem too harsh, and a concise strategy just focuses on brevity but not on the approach to delivering the critical content.
Answer:
indirect strategy