20 of 23\nwhich of the following are the five basic stages of a telephone conversation?\n○ greetings…

20 of 23\nwhich of the following are the five basic stages of a telephone conversation?\n○ greetings, credentials, content/conversation, next steps/feedback, salutations\n○ greetings, establishing expectations, content/conversation, next steps/feedback, closing\n○ opening, content/conversation, next steps/feedback, establishing expectations, closing

20 of 23\nwhich of the following are the five basic stages of a telephone conversation?\n○ greetings, credentials, content/conversation, next steps/feedback, salutations\n○ greetings, establishing expectations, content/conversation, next steps/feedback, closing\n○ opening, content/conversation, next steps/feedback, establishing expectations, closing

Answer

Brief Explanations:

In a telephone conversation, typically one starts with greetings, then sets the expectations of what the call is about. After that, the main content of the conversation is discussed, followed by determining next - steps or giving feedback, and finally, the call is closed.

Answer:

B. greetings, establishing expectations, content/conversation, next steps/feedback, closing