activities\n1. write a definition for each of the technical terms listed at the beginning of this chapter…

activities\n1. write a definition for each of the technical terms listed at the beginning of this chapter. if you cannot define one or more of the terms, review the corresponding chapter content or refer to the glossary for more information.\n2. write a résumé and have your instructor review it.\n3. schedule a visit to a local garage. ask permission to watch the workers do their jobs. write a report on what you observed.\n4. do a practice job interview with a friend or relative.\nreview questions\nanswer the following questions using the information provided in this chapter.\n1. what is the capability to be relied on in the workplace?\n(a) initiative.\n(b) dependability.\n(c) leadership.\n(d) cooperativeness.\n2. lack of cooperation can result in \n(a) morale suffering\n(b) work output suffering\n(c) improper repairs\n(d) all of the above.\n3. true or false? leadership is starting activities on your own without being told.\n4. conforming to accept standards of fairness and good conduct is \n(a) professionalism\n(b) cooperativeness\n(c) ethical behavior\n(d) teamwork\n5. when communicating with customers from other cultures, take into consideration all of the following except \n(a) they may not fully understand your message at first\n(b) the importance of making a clear, on - point message\n(c) other cultures often have business customs different from your own\n(d) their physical appearance will allow you to make accurate assumptions about their cultural beliefs\nmatch the method of payment with its description.\n(a) hourly - rate\n(b) commission plus parts\n(c) commission\n6. you obtain a set percentage of the amount charged to the customers.\n7. a stated amount of pay given per time worked.\n8. you obtain a set percentage of parts and amount charged to the customers.\n9. which of the following would be used to determine how long a specific repair should take?\n(a) manufacturer service information.\n(b) service bulletin.\n(c) commission manual.\n(d) flat - rate manual.\n10. a(n) shop performs one type of work.\n(a) independent shop\n(b) specialty shop\n(c) dealership\n(d) service station\n11. true or false? a résumé should identify the type of job you are seeking and include your contact information, an objective, and a summary of your education, skills, and work experience.\n12. a(n) is a meeting between a job candidate and an employer.\n(a) interview\n(b) résumé\n(c) comeback\n(d) negotiation

activities\n1. write a definition for each of the technical terms listed at the beginning of this chapter. if you cannot define one or more of the terms, review the corresponding chapter content or refer to the glossary for more information.\n2. write a résumé and have your instructor review it.\n3. schedule a visit to a local garage. ask permission to watch the workers do their jobs. write a report on what you observed.\n4. do a practice job interview with a friend or relative.\nreview questions\nanswer the following questions using the information provided in this chapter.\n1. what is the capability to be relied on in the workplace?\n(a) initiative.\n(b) dependability.\n(c) leadership.\n(d) cooperativeness.\n2. lack of cooperation can result in \n(a) morale suffering\n(b) work output suffering\n(c) improper repairs\n(d) all of the above.\n3. true or false? leadership is starting activities on your own without being told.\n4. conforming to accept standards of fairness and good conduct is \n(a) professionalism\n(b) cooperativeness\n(c) ethical behavior\n(d) teamwork\n5. when communicating with customers from other cultures, take into consideration all of the following except \n(a) they may not fully understand your message at first\n(b) the importance of making a clear, on - point message\n(c) other cultures often have business customs different from your own\n(d) their physical appearance will allow you to make accurate assumptions about their cultural beliefs\nmatch the method of payment with its description.\n(a) hourly - rate\n(b) commission plus parts\n(c) commission\n6. you obtain a set percentage of the amount charged to the customers.\n7. a stated amount of pay given per time worked.\n8. you obtain a set percentage of parts and amount charged to the customers.\n9. which of the following would be used to determine how long a specific repair should take?\n(a) manufacturer service information.\n(b) service bulletin.\n(c) commission manual.\n(d) flat - rate manual.\n10. a(n) shop performs one type of work.\n(a) independent shop\n(b) specialty shop\n(c) dealership\n(d) service station\n11. true or false? a résumé should identify the type of job you are seeking and include your contact information, an objective, and a summary of your education, skills, and work experience.\n12. a(n) is a meeting between a job candidate and an employer.\n(a) interview\n(b) résumé\n(c) comeback\n(d) negotiation

Answer

Answer:

  1. B. Dependability
  2. D. All of the above
  3. False
  4. C. ethical behavior
  5. A. they may not fully understand your message at first
  6. Hourly - rate: A stated amount of pay given per time worked
  7. Commission plus parts: You obtain a set percentage of parts and amount charged to the customers
  8. Commission: You obtain a set percentage of the amount charged to the customers
  9. A. Manufacturer service information
  10. B. specialty shop
  11. True
  12. A. interview

Brief Explanations:

  1. Dependability es la capacidad de ser confiable en el lugar de trabajo.
  2. La falta de cooperación puede afectar la moral, el rendimiento y causar reparaciones incorrectas.
  3. El liderazgo no es simplemente comenzar actividades por uno mismo, sino guiar y motivar a otros.
  4. Cumplir con estándares de equidad y buen comportamiento es un ejemplo de conducta ética.
  5. Cuando se comunica con clientes de culturas diferentes, es posible que no comprendan completamente el mensaje al principio. 6 - 8. Estas son definiciones estándar de métodos de pago en un contexto laboral.
  6. La información de servicio del fabricante ayuda a determinar el tiempo de reparación.
  7. Una tienda especializada realiza un tipo específico de trabajo.
  8. Un resumen debe identificar el trabajo que se busca y contener información personal, un objetivo y un resumen de educación, habilidades y experiencia laboral.
  9. Una entrevista es una reunión entre un candidato y un empleador.