assume you are fritz kno, a regional director for quality at intermountain healthcare. you have been sharing…

assume you are fritz kno, a regional director for quality at intermountain healthcare. you have been sharing information with physicians in your organization about changes in patient rights due to recent legislative changes in healthcare. however, you recently realized that many of your physicians were not aware of these changes despite the fact that they got multiple emails about them. upon following up you discover that physicians are not reading the emails because they cant keep up with all the emails they receive.\nwhich of the following is the problem you are facing?\nselective perception\nmisperception\ninformation overload\norganizational barriers\nhow would you resolve this problem?\nreduce the layers in the communication hierarchy and allow more people to communicate with each other.\nensure that physicians are properly decoding messages the way that senders intended.\nfind ways of minimizing the emails physicians have to attend to.\nget physicians to attend to things outside their expectations.

assume you are fritz kno, a regional director for quality at intermountain healthcare. you have been sharing information with physicians in your organization about changes in patient rights due to recent legislative changes in healthcare. however, you recently realized that many of your physicians were not aware of these changes despite the fact that they got multiple emails about them. upon following up you discover that physicians are not reading the emails because they cant keep up with all the emails they receive.\nwhich of the following is the problem you are facing?\nselective perception\nmisperception\ninformation overload\norganizational barriers\nhow would you resolve this problem?\nreduce the layers in the communication hierarchy and allow more people to communicate with each other.\nensure that physicians are properly decoding messages the way that senders intended.\nfind ways of minimizing the emails physicians have to attend to.\nget physicians to attend to things outside their expectations.

Answer

Brief Explanations:

  1. First question: Physicians are not reading emails about patient - rights changes due to high email volume, which is an information overload issue. Information overload occurs when there is too much information for individuals to process effectively.
  2. Second question: Since the problem is information overload from emails, minimizing the number of emails physicians have to attend to would be a logical solution.

Answer:

  1. C. Information overload
  2. C. Find ways of minimizing the emails physicians have to attend to.