its busy at the bakery counter, and a loyal customer/member stops you to chat. as hes talking, you notice…

its busy at the bakery counter, and a loyal customer/member stops you to chat. as hes talking, you notice another customer/member nearby who needs help. what would you be most and least likely to do? pick one of each tell him that youd be happy to keep talking right after you help the other customer/member. apologize and tell him another customer/member needs your help. in order to keep him happy, allow him to continue his story until he is finished. interrupt to ask if theres anything you can help him with today.

its busy at the bakery counter, and a loyal customer/member stops you to chat. as hes talking, you notice another customer/member nearby who needs help. what would you be most and least likely to do? pick one of each tell him that youd be happy to keep talking right after you help the other customer/member. apologize and tell him another customer/member needs your help. in order to keep him happy, allow him to continue his story until he is finished. interrupt to ask if theres anything you can help him with today.

Answer

Brief Explanations:

In a busy customer - service setting, it is important to balance the needs of all customers. Telling the chatting customer that you'll continue the conversation after helping the other customer shows good time - management and customer - centricity. Allowing the chatting customer to continue until finished while another customer waits is unfair to the waiting customer.

Answer:

Most: Tell him that you’d be happy to keep talking right after you help the other customer/member. Least: In order to keep him happy, allow him to continue his story until he is finished.