its busy at the bakery counter, and a loyal customer/member stops you to chat. as hes talking, you notice…

its busy at the bakery counter, and a loyal customer/member stops you to chat. as hes talking, you notice another customer/member nearby who needs help. what would you be most and least likely to do? most ← pick one of each → least tell him that youd be happy to keep talking right after you help the other customer/member. apologize and tell him another customer/member needs your help. in order to keep him happy, allow him to continue his story until he is finished. interrupt to ask if theres anything you can help him with today.

its busy at the bakery counter, and a loyal customer/member stops you to chat. as hes talking, you notice another customer/member nearby who needs help. what would you be most and least likely to do? most ← pick one of each → least tell him that youd be happy to keep talking right after you help the other customer/member. apologize and tell him another customer/member needs your help. in order to keep him happy, allow him to continue his story until he is finished. interrupt to ask if theres anything you can help him with today.

Answer

Brief Explanations:

In a customer - service setting, it's important to balance the needs of all customers. Telling the loyal customer you'll continue chatting after helping the other customer shows good time - management and customer - centricity. Allowing the loyal customer to continue talking while another customer needs help is unfair to the waiting customer and may cause dissatisfaction.

Answer:

Most: Tell him that you’d be happy to keep talking right after you help the other customer/member. Least: In order to keep him happy, allow him to continue his story until he is finished.