its busy at the bakery counter, and a loyal customer/member stops you to chat. as hes talking, you notice…

its busy at the bakery counter, and a loyal customer/member stops you to chat. as hes talking, you notice another customer/member nearby who needs help. what would you be most and least likely to do? most pick one of each least tell him that youd be happy to keep talking right after you help the other customer/member. apologize and tell him another customer/member needs your help. in order to keep him happy, allow him to continue his story until he is finished. interrupt to ask if theres anything you can help him with today.

its busy at the bakery counter, and a loyal customer/member stops you to chat. as hes talking, you notice another customer/member nearby who needs help. what would you be most and least likely to do? most pick one of each least tell him that youd be happy to keep talking right after you help the other customer/member. apologize and tell him another customer/member needs your help. in order to keep him happy, allow him to continue his story until he is finished. interrupt to ask if theres anything you can help him with today.

Answer

Brief Explanations:

In a customer - service context, it's important to balance customer relationships and meeting all customers' needs. Telling the chatting customer you'll continue talking after helping the other one shows good time - management and customer - centricity. Allowing the chatting customer to continue while another needs help is neglectful of the second customer. Interrupting to ask if the chatting customer needs help is a bit brusque, and just apologizing without offering to continue the conversation later may seem dismissive.

Answer:

Most: Tell him that you'd be happy to keep talking right after you help the other customer/member. Least: In order to keep him happy, allow him to continue his story until he is finished.