a cashier asks for your help as a customer/member wants to make a return one day beyond the return window…

a cashier asks for your help as a customer/member wants to make a return one day beyond the return window. you can make some exceptions, but too many will affect store profits. which statement is most like how you would respond? select a statement which statement is least like how you would respond? select a statement ask the customer/member about the purchase. if you believe him, offer a refund this one time. apologize, but explain the policys set timeline for returns. stick to the policy to protect profits. offer store credit for the price of the product. its still a loss, but will lessen the impact. offer a refund as you dont believe the customer/member has done this before, and its not worth losing the business when a one - time exception is possible.

a cashier asks for your help as a customer/member wants to make a return one day beyond the return window. you can make some exceptions, but too many will affect store profits. which statement is most like how you would respond? select a statement which statement is least like how you would respond? select a statement ask the customer/member about the purchase. if you believe him, offer a refund this one time. apologize, but explain the policys set timeline for returns. stick to the policy to protect profits. offer store credit for the price of the product. its still a loss, but will lessen the impact. offer a refund as you dont believe the customer/member has done this before, and its not worth losing the business when a one - time exception is possible.

Answer

Brief Explanations:

  1. The most appropriate response balances customer - service and profit - protection. Offering store credit lessens the profit impact while still providing some value to the customer.
  2. The least appropriate response is one that doesn't consider profit protection at all. Offering a refund without much consideration just to avoid losing business is not ideal for store profits.

Answer:

  1. Offer store credit for the price of the product. It's still a loss, but will lessen the impact.
  2. Offer a refund as you don't believe the customer/member has done this before, and it's not worth losing the business when a one - time exception is possible.