concept overview quiz\nquestion 20 of 20: it is imperative that guest services managers have several…

$concept overview quiz\nquestion 20 of 20: it is imperative that guest services managers have several important skills and behaviors. which of the following is not one of these skills or behaviors?\n\na) having a vested interest in improving the guest experience\nb) having a sense of immediacy, as response times may affect a particular guests degree of brand loyalty\nc) needing to be the voice of the guest\nd) none of the above, all are important skills$

concept overview quiz\nquestion 20 of 20: it is imperative that guest services managers have several important skills and behaviors. which of the following is not one of these skills or behaviors?\n\na) having a vested interest in improving the guest experience\nb) having a sense of immediacy, as response times may affect a particular guests degree of brand loyalty\nc) needing to be the voice of the guest\nd) none of the above, all are important skills

Answer

Brief Explanations:

Guest - services managers should aim to improve the guest experience, be responsive (sense of immediacy), and represent guests. All the given options are important skills.

Answer:

D. None of the above, all are important skills