cora receives a complaint from a customer that a customer service representative was rude during a phone…

cora receives a complaint from a customer that a customer service representative was rude during a phone call. what should cora do to get the least biased account of what happened?\na)ask the customer what happened\nb)ask the customer service representative what happened\nc)listen to the recording of the call\nd)talk to the nearby customer service representatives

cora receives a complaint from a customer that a customer service representative was rude during a phone call. what should cora do to get the least biased account of what happened?\na)ask the customer what happened\nb)ask the customer service representative what happened\nc)listen to the recording of the call\nd)talk to the nearby customer service representatives

Answer

Brief Explanations:

Asking the customer or representative may lead to self - serving bias. Talking to nearby representatives may also have biases. Listening to the call recording provides an objective account.

Answer:

C. Listen to the recording of the call