when a customer makes a request or complaint, the goal of customer service is to restore positive relations…

when a customer makes a request or complaint, the goal of customer service is to restore positive relations with the customer. restate and share the customers level of frustration. end the interaction with the customer as quickly as possible. show the customer how to remain calm and courteous.

when a customer makes a request or complaint, the goal of customer service is to restore positive relations with the customer. restate and share the customers level of frustration. end the interaction with the customer as quickly as possible. show the customer how to remain calm and courteous.

Answer

Answer:

A. restore positive relations with the customer.

Brief Explanations:

The main aim of customer - service is to repair and maintain good relationships with customers when they have requests or complaints. Sharing frustration, ending interactions quickly, or teaching calmness are not the overarching goals.