a customer on the phone is very angry with a consumer services employee. which skills would the employee use…

a customer on the phone is very angry with a consumer services employee. which skills would the employee use to calm down the customer?\n○ finance and communication skills\n○ knowledge of real estate and math\n○ computer skills and customer service skills\n○ stress - management and negotiation skills

a customer on the phone is very angry with a consumer services employee. which skills would the employee use to calm down the customer?\n○ finance and communication skills\n○ knowledge of real estate and math\n○ computer skills and customer service skills\n○ stress - management and negotiation skills

Answer

Brief Explanations:

La comunicación es esencial para calmar a un cliente enojado. Las habilidades de servicio al cliente también ayudan a manejar la situación de manera efectiva.

Answer:

finance and communication skills