a customer service analyst at a hotel has noticed that about 70% of customer complaints are due to poor room…

a customer service analyst at a hotel has noticed that about 70% of customer complaints are due to poor room service, 15% result from check - in issues, 10% are due to inconvenient pool hours, and 5% are caused by a variety of other problems. this manager is most likely using\n\na pareto chart\n\nan ishikawa diagram\n\na quality loss function\n\na scatter diagram\n\na histogram

a customer service analyst at a hotel has noticed that about 70% of customer complaints are due to poor room service, 15% result from check - in issues, 10% are due to inconvenient pool hours, and 5% are caused by a variety of other problems. this manager is most likely using\n\na pareto chart\n\nan ishikawa diagram\n\na quality loss function\n\na scatter diagram\n\na histogram

Answer

Brief Explanations:

A Pareto chart is used to show the relative frequency of problems or causes in descending order. Here, the customer - service analyst has identified the relative frequencies of different types of customer complaints in descending order (70% for poor room service, 15% for check - in issues, etc.). An Ishikawa diagram is for cause - and - effect analysis, a quality loss function relates to the loss caused by deviation from a target value, a scatter diagram shows the relationship between two variables, and a histogram shows the distribution of a single variable.

Answer:

A. A Pareto chart