a customer is trying to return a product they say was damaged when they bought it. your store policy…

a customer is trying to return a product they say was damaged when they bought it. your store policy requires a receipt, but they do not have one to show that they bought it there. what would you be most and least likely to do? pick one of each most least refund the customers money and offer a replacement product at no cost. explain that you cannot give refunds without a receipt, but offer the customer store credit. give the customer a refund for the product. explain to them that, in the future, they should keep receipts for products they may return. tell them that you cannot refund their money, but offer to exchange their product for one that is not broken.

a customer is trying to return a product they say was damaged when they bought it. your store policy requires a receipt, but they do not have one to show that they bought it there. what would you be most and least likely to do? pick one of each most least refund the customers money and offer a replacement product at no cost. explain that you cannot give refunds without a receipt, but offer the customer store credit. give the customer a refund for the product. explain to them that, in the future, they should keep receipts for products they may return. tell them that you cannot refund their money, but offer to exchange their product for one that is not broken.

Answer

Brief Explanations:

The most likely action should balance customer - satisfaction and store policy. Offering store credit while adhering to the receipt - requirement policy shows flexibility. The least likely action should be one that is too lenient or too strict. Refunding without a receipt and offering a free replacement is too lenient as it goes against store policy without proper verification.

Answer:

Most: Explain that you cannot give refunds without a receipt, but offer the Customer store credit. Least: Refund the Customer's money and offer a replacement product at no cost.