a customer wants a product they saw in the store last week with a price that was marked down. you discover…

a customer wants a product they saw in the store last week with a price that was marked down. you discover the item is no longer in the store, and most likely has been sold. you apologize, but they seem disappointed. what would you be most and least likely to do? pick one of each explain that products in the store go quickly and that they may have better luck going to a different store location. offer to provide the address and phone number for the nearest store, and explain that stores get frequent shipments with new items. ask your store manager if you can hold the markdown price for them so they can get it for the same price when it is back in stock. tell them that if it is important to get the product today, they should check other popular stores in the area.

a customer wants a product they saw in the store last week with a price that was marked down. you discover the item is no longer in the store, and most likely has been sold. you apologize, but they seem disappointed. what would you be most and least likely to do? pick one of each explain that products in the store go quickly and that they may have better luck going to a different store location. offer to provide the address and phone number for the nearest store, and explain that stores get frequent shipments with new items. ask your store manager if you can hold the markdown price for them so they can get it for the same price when it is back in stock. tell them that if it is important to get the product today, they should check other popular stores in the area.

Answer

Brief Explanations:

The most likely action should aim to retain the customer and provide helpful service, while the least likely should be less customer - centric. Offering the address and phone number of the nearest store and positive information about shipments is highly customer - centric. Telling the customer to just check other popular stores in the area if they want the product today is less helpful and customer - centric.

Answer:

Most: Offer to provide the address and phone number for the nearest store, and explain that stores get frequent shipments with new items. Least: Tell them that if it is important to get the product today, they should check other popular stores in the area.