exam business of retail operations & profit (july 2024 (version)). question 1/34. one of your top workers in…

exam business of retail operations & profit (july 2024 (version)). question 1/34. one of your top workers in customer has been put on an extended leave under fmla and decided to retire ready to serve her customers upon her return. what should you do? a find her clientele information, and while you have her on the phone, transfer her to another department. b ask her to contact the department manager with her request and explain that you cannot discuss company - wide policy. c ask her how she is doing and talk about the new furniture in the mall, but avoid any fmla - related questions. d find her clientele information and offer to provide her with the phone numbers of her clients so she can call

exam business of retail operations & profit (july 2024 (version)). question 1/34. one of your top workers in customer has been put on an extended leave under fmla and decided to retire ready to serve her customers upon her return. what should you do? a find her clientele information, and while you have her on the phone, transfer her to another department. b ask her to contact the department manager with her request and explain that you cannot discuss company - wide policy. c ask her how she is doing and talk about the new furniture in the mall, but avoid any fmla - related questions. d find her clientele information and offer to provide her with the phone numbers of her clients so she can call

Answer

Brief Explanations:

In a business - retail operations context, when an employee on extended leave is ready to serve customers upon return, it is important to first gather clientele information to assist her in smoothly resuming her duties. Option A focuses on getting necessary information and guiding her on how to follow - up with customers. Option B passes the responsibility, Option C is more about casual conversation rather than work - related support, and Option D only offers phone numbers without a comprehensive plan.

Answer:

A. Find her clientele information, and while you have her on the phone, instruct her to follow - up with them.