exam: customer service & sales (july 2024 release)\nquestion 11 of 75\nwhat are the primary types of retail…

exam: customer service & sales (july 2024 release)\nquestion 11 of 75\nwhat are the primary types of retail training for sales associates?\na. accounting procedures and stock management.\nb. product knowledge and company procedures.\nc. special orders and delivery scheduling.\nd. vendor relationships and site locations.

exam: customer service & sales (july 2024 release)\nquestion 11 of 75\nwhat are the primary types of retail training for sales associates?\na. accounting procedures and stock management.\nb. product knowledge and company procedures.\nc. special orders and delivery scheduling.\nd. vendor relationships and site locations.

Answer

Brief Explanations:

Sales associates need to know about the products they sell and how the company operates. Product knowledge helps them answer customer questions and make appropriate recommendations. Understanding company procedures ensures smooth - running transactions and customer service. Accounting, stock management, special orders, delivery scheduling, vendor relationships, and site locations are important but not the most fundamental for sales associates' primary training.

Answer:

B. Product knowledge and company procedures.