exam: customer service & sales (july 2024 release)\nquestion 28 of 75\na customer calls a drugstore to…

exam: customer service & sales (july 2024 release)\nquestion 28 of 75\na customer calls a drugstore to inquire if a prescription is ready. the associate asks the customer to hold while checking on the prescription. after the associate puts the customer on hold and locates the prescription, several customers in the store approach and ask for assistance. what should the associate do?\na. get back to the phone after serving the in - store customers, and then call for assistance in case it happens again.\nb. acknowledge the in - store customers, call for assistance, and then get back to the customer on hold.\nc. call for another associate to talk with the customer on hold.\nd. immediately get back to the customer on hold.

exam: customer service & sales (july 2024 release)\nquestion 28 of 75\na customer calls a drugstore to inquire if a prescription is ready. the associate asks the customer to hold while checking on the prescription. after the associate puts the customer on hold and locates the prescription, several customers in the store approach and ask for assistance. what should the associate do?\na. get back to the phone after serving the in - store customers, and then call for assistance in case it happens again.\nb. acknowledge the in - store customers, call for assistance, and then get back to the customer on hold.\nc. call for another associate to talk with the customer on hold.\nd. immediately get back to the customer on hold.

Answer

Brief Explanations:

In customer - service scenarios, it's important to balance the needs of different customers. Acknowledging in - store customers shows courtesy, calling for assistance helps manage the workload, and then getting back to the on - hold customer ensures their needs are addressed promptly. Option A risks keeping the on - hold customer waiting too long. Option C may not be the best as it might not be easy to quickly find another associate and transfer the call. Option D ignores the in - store customers completely.

Answer:

B. Acknowledge the in - store customers, call for assistance, and then get back to the customer on hold.