exam: customer service & sales (july 2024 release)\nquestion 35 of 75\na customer wants to print pictures…

exam: customer service & sales (july 2024 release)\nquestion 35 of 75\na customer wants to print pictures from her phone but does not know how to work the digital print machine in your store. you have only been on the job for two days and are just learning how to work the machine. which of the following should you do to help the customer in this situation?\na. explain to the customer that the digital machine is out of service and you do not know when it will be back up.\nb. tell the customer you do not think the type of phone that she has will work with your digital machine.\nc. explain to the customer that you have not been fully trained on the digital machine, but she is welcome to give it a try.\nd. let the customer know you are a new employee but will gladly work with her to help get her photos printed.

exam: customer service & sales (july 2024 release)\nquestion 35 of 75\na customer wants to print pictures from her phone but does not know how to work the digital print machine in your store. you have only been on the job for two days and are just learning how to work the machine. which of the following should you do to help the customer in this situation?\na. explain to the customer that the digital machine is out of service and you do not know when it will be back up.\nb. tell the customer you do not think the type of phone that she has will work with your digital machine.\nc. explain to the customer that you have not been fully trained on the digital machine, but she is welcome to give it a try.\nd. let the customer know you are a new employee but will gladly work with her to help get her photos printed.

Answer

Brief Explanations:

In customer - service, honesty and a helpful attitude are key. Option A is unethical as the machine isn't actually out of service. Option B makes an assumption without trying. Option C doesn't offer real help. Option D is honest about being new and shows willingness to assist.

Answer:

D. Let the customer know you are a new employee but will gladly work with her to help get her photos printed.