exam: customer service & sales (july 2024 release)\nquestion 40 of 75\nduring a slow business period, an…

exam: customer service & sales (july 2024 release)\nquestion 40 of 75\nduring a slow business period, an associate sees a new hire having trouble answering a customers questions. the customer is ready to leave. what should the associate do?\na. watch without interrupting and advise the new hire after the customer leaves.\nb. step in and say, here, let me help, then ring the sale.\nc. alert the manager that the new hire needs help.\nd. approach them and ask can i help answer any questions?

exam: customer service & sales (july 2024 release)\nquestion 40 of 75\nduring a slow business period, an associate sees a new hire having trouble answering a customers questions. the customer is ready to leave. what should the associate do?\na. watch without interrupting and advise the new hire after the customer leaves.\nb. step in and say, here, let me help, then ring the sale.\nc. alert the manager that the new hire needs help.\nd. approach them and ask can i help answer any questions?

Answer

Brief Explanations:

In a customer - service context during a slow business period, the best approach is to offer help in a non - intrusive way to retain the customer. Option A risks losing the customer. Option B is too abrupt. Alerting the manager in option C may not be the most immediate solution. Option D is a polite way to offer assistance to both the new hire and the customer.

Answer:

D. Approach them and ask "Can I help answer any questions?"