exam: customer service & sales (july 2024 release)\nquestion 43 of 75\nwhen is it appropriate for sales…

exam: customer service & sales (july 2024 release)\nquestion 43 of 75\nwhen is it appropriate for sales associates to call the manager for assistance with a customer?\na. when the customer makes a negative comment about the retailer.\nb. when the telephone rings, leaving the associate unable to talk to the in - store customer.\nc. when the work - shift ends and the customer is not ready to buy.\nd. when there is a problem resolving the customers complaint.

exam: customer service & sales (july 2024 release)\nquestion 43 of 75\nwhen is it appropriate for sales associates to call the manager for assistance with a customer?\na. when the customer makes a negative comment about the retailer.\nb. when the telephone rings, leaving the associate unable to talk to the in - store customer.\nc. when the work - shift ends and the customer is not ready to buy.\nd. when there is a problem resolving the customers complaint.

Answer

Brief Explanations:

Sales associates should escalate to a manager when they face difficulties resolving customer - related issues. A negative comment can be handled by the associate, a ringing phone has standard procedures, and a customer not ready to buy at shift - end doesn't necessarily require a manager. However, when unable to resolve a complaint, the manager's experience and authority may be needed.

Answer:

D. When there is a problem resolving the customer's complaint.