exam: customer service & sales (july 2024 release)\nquestion 46 of 75\nwhen is it appropriate for sales…

exam: customer service & sales (july 2024 release)\nquestion 46 of 75\nwhen is it appropriate for sales associates to call the manager for assistance with a customer?\na. when the customer makes a negative comment about the retailer.\nb. when the telephone rings, leaving the associate unable to talk to the in - store customer.\nc. when the work - shift ends and the customer is not ready to buy.\nd. when there is a problem resolving the customers complaint.

exam: customer service & sales (july 2024 release)\nquestion 46 of 75\nwhen is it appropriate for sales associates to call the manager for assistance with a customer?\na. when the customer makes a negative comment about the retailer.\nb. when the telephone rings, leaving the associate unable to talk to the in - store customer.\nc. when the work - shift ends and the customer is not ready to buy.\nd. when there is a problem resolving the customers complaint.

Answer

Brief Explanations:

Sales associates should call the manager when they face difficulties resolving customer - related issues. A negative comment can often be handled by the associate. Answering the phone or a work - shift ending are not reasons to escalate to the manager. A problem resolving a customer's complaint requires higher - level assistance.

Answer:

D. When there is a problem resolving the customer's complaint.