exam: customer service & sales (july 2024 release)\nquestion 48 of 75\na customer in a wheelchair tries to…

exam: customer service & sales (july 2024 release)\nquestion 48 of 75\na customer in a wheelchair tries to enter the store using the accessible door, which is located at the rear of the store. the door is locked. the customer rings the bell and no one answers. a second customer observes the customer in the wheelchair outside and tells the cashier. what should the cashier do?\na. ask the second customer to make purchases for the customer in the wheelchair.\nb. ask the customer in the wheelchair to return to the store the next day when the door is unlocked.\nc. immediately call management to open the door for the customer in the wheelchair.\nd. ask the second customer to tell the customer in the wheelchair to use a cell phone to place an order.

exam: customer service & sales (july 2024 release)\nquestion 48 of 75\na customer in a wheelchair tries to enter the store using the accessible door, which is located at the rear of the store. the door is locked. the customer rings the bell and no one answers. a second customer observes the customer in the wheelchair outside and tells the cashier. what should the cashier do?\na. ask the second customer to make purchases for the customer in the wheelchair.\nb. ask the customer in the wheelchair to return to the store the next day when the door is unlocked.\nc. immediately call management to open the door for the customer in the wheelchair.\nd. ask the second customer to tell the customer in the wheelchair to use a cell phone to place an order.

Answer

Brief Explanations:

In customer - service scenarios, it is important to provide immediate and appropriate assistance to customers with disabilities. Option A is not ideal as it may inconvenience both customers and is not the most direct way to help. Option B is unhelpful and delays the customer's shopping experience. Option D is also not the best approach as it may not be convenient for the customer in the wheelchair to use a cell - phone to place an order. Option C is the most appropriate as it directly addresses the issue of the locked door and gets the necessary help from management to assist the customer in the wheelchair promptly.

Answer:

C. Immediately call management to open the door for the customer in the wheelchair.