exam: customer service & sales (july 2024 release)\nquestion 51 of 75\na customer would like to reserve an…

exam: customer service & sales (july 2024 release)\nquestion 51 of 75\na customer would like to reserve an ocean - view room with a balcony at a hotel, but the ocean - view rooms are all occupied. what is the best next step for the hotel desk associate?\na. suggest the customer phone another hotel to check out what is potentially available.\nb. suggest a beautiful hotel just down the road that is more expensive.\nc. suggest the alternative of a bay - view room with a balcony which is available.\nd. encourage the customer to please call earlier next time, so you can give her exactly what she desires.

exam: customer service & sales (july 2024 release)\nquestion 51 of 75\na customer would like to reserve an ocean - view room with a balcony at a hotel, but the ocean - view rooms are all occupied. what is the best next step for the hotel desk associate?\na. suggest the customer phone another hotel to check out what is potentially available.\nb. suggest a beautiful hotel just down the road that is more expensive.\nc. suggest the alternative of a bay - view room with a balcony which is available.\nd. encourage the customer to please call earlier next time, so you can give her exactly what she desires.

Answer

Brief Explanations:

The goal is to retain the customer by offering a suitable alternative. Option A sends the customer away, Option B may be off - putting due to higher cost, and Option D is unhelpful now. Option C provides an alternative room type that meets some of the customer's criteria.

Answer:

C. Suggest the alternative of a bay - view room with a balcony which is available.