exam: customer service & sales (july 2024 release)\nquestion 51 of 75\nwhat is the best thing a sales…

exam: customer service & sales (july 2024 release)\nquestion 51 of 75\nwhat is the best thing a sales associate can do if he or she does not understand a customer with a disability?\na. speak more clearly.\nb. use shorter sentences.\nc. ask a manager for assistance.\nd. be nice and polite.

exam: customer service & sales (july 2024 release)\nquestion 51 of 75\nwhat is the best thing a sales associate can do if he or she does not understand a customer with a disability?\na. speak more clearly.\nb. use shorter sentences.\nc. ask a manager for assistance.\nd. be nice and polite.

Answer

Brief Explanations:

When a sales - associate doesn't understand a customer with a disability, speaking more clearly or using shorter sentences may not solve the communication issue as the problem may be due to the nature of the disability. Being nice and polite is a general courtesy but doesn't address the lack of understanding. Asking a manager for assistance is the best option as the manager may have more experience or resources to handle the situation.

Answer:

C. Ask a manager for assistance