exam: customer service & sales (july 2024 release)\nquestion 56 of 75\na customer would like to reserve an…

exam: customer service & sales (july 2024 release)\nquestion 56 of 75\na customer would like to reserve an ocean - view room with a balcony at a hotel, but the ocean - view rooms are all occupied. what is the best next step for the hotel desk associate?\na. suggest the customer phone another hotel to check out what is potentially available.\nb. suggest a beautiful hotel just down the road that is more expensive.\nc. suggest the alternative of a bay - view room with a balcony which is available.\nd. encourage the customer to please call earlier next time, so you can give her exactly what she desires.

exam: customer service & sales (july 2024 release)\nquestion 56 of 75\na customer would like to reserve an ocean - view room with a balcony at a hotel, but the ocean - view rooms are all occupied. what is the best next step for the hotel desk associate?\na. suggest the customer phone another hotel to check out what is potentially available.\nb. suggest a beautiful hotel just down the road that is more expensive.\nc. suggest the alternative of a bay - view room with a balcony which is available.\nd. encourage the customer to please call earlier next time, so you can give her exactly what she desires.

Answer

Answer:

C. Suggest the alternative of a bay - view room with a balcony which is available.

Brief Explanations:

In customer - service, offering an available alternative meets the customer's needs while keeping them as a guest. Options A and B direct the customer to other hotels, and option D is unhelpful in the current situation.