exam: customer service & sales (july 2024 release)\nquestion 65 of 75\nwhat customer expectation is the…

exam: customer service & sales (july 2024 release)\nquestion 65 of 75\nwhat customer expectation is the following an example of? \i brought back a bracelet that i bought from this store that broke within a week after purchasing it. i was pleased that the customer service representative understood and was able to resolve this by replacing the bracelet with a new one.\\na. keep it confidential\nb. deliver value\nc. solve my problem\nd. be consistent and reliable

exam: customer service & sales (july 2024 release)\nquestion 65 of 75\nwhat customer expectation is the following an example of? \i brought back a bracelet that i bought from this store that broke within a week after purchasing it. i was pleased that the customer service representative understood and was able to resolve this by replacing the bracelet with a new one.\\na. keep it confidential\nb. deliver value\nc. solve my problem\nd. be consistent and reliable

Answer

Answer:

C. Solve my problem

Brief Explanation:

The customer was pleased as the service rep replaced the broken bracelet, resolving the problem.