exam: customer service & sales (july 2024 release)\nquestion 66 of 75\nwhich statement about warranties and…

exam: customer service & sales (july 2024 release)\nquestion 66 of 75\nwhich statement about warranties and customer service is true?\na. associates are not responsible for understanding warranties and how to process claims.\nb. warranties have no place in a sale when commissions are part of the associates pay structure.\nc. the associate is usually the first point of contact when a customer is not satisfied with a purchase.\nd. product warranties are handled by the manufacturer, not the retailer.

exam: customer service & sales (july 2024 release)\nquestion 66 of 75\nwhich statement about warranties and customer service is true?\na. associates are not responsible for understanding warranties and how to process claims.\nb. warranties have no place in a sale when commissions are part of the associates pay structure.\nc. the associate is usually the first point of contact when a customer is not satisfied with a purchase.\nd. product warranties are handled by the manufacturer, not the retailer.

Answer

Brief Explanations:

In customer - service and sales, associates are often the first point of contact for dissatisfied customers. Associates should understand warranties and how to process claims. Warranties can be important in sales regardless of pay structure. Retailers can also handle product warranties in some cases.

Answer:

C. The associate is usually the first point of contact when a customer is not satisfied with a purchase.