exam: customer service & sales (july 2024 release)\nquestion 69 of 75\nwhat demonstrates excellent product…

exam: customer service & sales (july 2024 release)\nquestion 69 of 75\nwhat demonstrates excellent product knowledge when a customer seeks information and location of the product within a store?\na. offering extensive information about the product and walking them to the aisle where the product is currently located.\nb. telling the customer that you dont know what the product is or where it is located, but another store employee may know.\nc. offering extensive knowledge about the product and convincing the customer that the product is the best product in the store.\nd. telling the customer that you do not carry the product because you have never seen it in store before.

exam: customer service & sales (july 2024 release)\nquestion 69 of 75\nwhat demonstrates excellent product knowledge when a customer seeks information and location of the product within a store?\na. offering extensive information about the product and walking them to the aisle where the product is currently located.\nb. telling the customer that you dont know what the product is or where it is located, but another store employee may know.\nc. offering extensive knowledge about the product and convincing the customer that the product is the best product in the store.\nd. telling the customer that you do not carry the product because you have never seen it in store before.

Answer

Answer:

A. Offering extensive information about the product and walking them to the aisle where the product is currently located.

Brief Explanations:

This option shows in - depth product knowledge and helpfulness by providing details and guiding to the product's location. Other options either lack knowledge (B, D) or focus on promotion over information (C).