exam: customer service & sales (july 2024 release)\nquestion 70 of 75\nwhich of the following is a good…

exam: customer service & sales (july 2024 release)\nquestion 70 of 75\nwhich of the following is a good example of a smart goal, using the example of increasing customer satisfaction?\na. improve customer satisfaction by the end of the year.\nb. ask customers if they were happy with the service before they leave the store.\nc. increase customer satisfaction by greeting them, offering assistance and meeting their needs.\nd. increase customer satisfaction survey ratings by 20% within six months.

exam: customer service & sales (july 2024 release)\nquestion 70 of 75\nwhich of the following is a good example of a smart goal, using the example of increasing customer satisfaction?\na. improve customer satisfaction by the end of the year.\nb. ask customers if they were happy with the service before they leave the store.\nc. increase customer satisfaction by greeting them, offering assistance and meeting their needs.\nd. increase customer satisfaction survey ratings by 20% within six months.

Answer

Answer:

D. Increase customer satisfaction survey ratings by 20% within six months

Brief Explanations:

A SMART goal is Specific, Measurable, Achievable, Relevant, and Time - bound. Option D has a specific percentage increase (20%), is measurable (survey ratings), achievable, relevant to customer satisfaction, and time - bound (within six months). Options A is not specific enough about the amount of improvement, B is a task not a goal, and C is a general action not a SMART goal.