exam: customer service & sales (july 2024 release)\nquestion 72 of 75\nwhat is the best way for an employee…

exam: customer service & sales (july 2024 release)\nquestion 72 of 75\nwhat is the best way for an employee to discourage shoplifting in a retail store?\na. ask customers why they are shoplifting.\nb. follow the customers you think are most likely to shoplift.\nc. make sure the store is neat and clean.\nd. provide quality customer service.

exam: customer service & sales (july 2024 release)\nquestion 72 of 75\nwhat is the best way for an employee to discourage shoplifting in a retail store?\na. ask customers why they are shoplifting.\nb. follow the customers you think are most likely to shoplift.\nc. make sure the store is neat and clean.\nd. provide quality customer service.

Answer

Brief Explanations:

Asking customers why they are shoplifting (A) is confrontational and may not deter shoplifting. Following customers (B) can be seen as invasive and may cause customer - service issues. A neat and clean store (C) has little to do with deterring shoplifting. Providing quality customer service (D) makes customers feel watched and valued, reducing the likelihood of shoplifting.

Answer:

D. Provide quality customer service