exam: customer service & sales (july 2024 release)\nquestion 6 of 75\njulie, a customer, places her…

exam: customer service & sales (july 2024 release)\nquestion 6 of 75\njulie, a customer, places her previously purchased coat on the counter with the receipt. she has seen that the coat is now 30% off the price she paid three weeks ago. the store has a 14 - day sales price adjustment policy. she wants a credit for the price difference. the associate should:\na. suggest that the customer return the coat, then buy it again at the discounted price.\nb. ask the customer to wait while the sales associate asks the manager for approval.\nc. tell the customer there is nothing the associate can do to help her and move on to the next customer.\nd. suggest that the customer pay more attention to the sale dates in the future.

exam: customer service & sales (july 2024 release)\nquestion 6 of 75\njulie, a customer, places her previously purchased coat on the counter with the receipt. she has seen that the coat is now 30% off the price she paid three weeks ago. the store has a 14 - day sales price adjustment policy. she wants a credit for the price difference. the associate should:\na. suggest that the customer return the coat, then buy it again at the discounted price.\nb. ask the customer to wait while the sales associate asks the manager for approval.\nc. tell the customer there is nothing the associate can do to help her and move on to the next customer.\nd. suggest that the customer pay more attention to the sale dates in the future.

Answer

Brief Explanations:

The store has a 14 - day sales price adjustment policy and the customer is past that time frame. However, suggesting the customer return and repurchase (A) could be a workaround. Asking the manager (B) may not change the policy outcome. Option C is unhelpful and rude, and option D is dismissive. Option A is the most customer - centric approach among the given choices.

Answer:

A. Suggest that the customer return the coat, then buy it again at the discounted price.