exam lesson name: digital literacy in the workplace\nexam number: 703391rr\nexam guidelines\nexam…

exam lesson name: digital literacy in the workplace\nexam number: 703391rr\nexam guidelines\nexam instructions\nquestion 16 of 20 :\nselect the best answer for the question.\n16. roberto needs to email a client about a delayed shipment of his company’s product, but he wants his boss to receive a copy of the email, too. what email function should roberto use?\n○ a. recipient feature\n○ b. carbon copy\n○ c. automated response\n○ d. signature block\n□ mark for review (will be highlighted on the review page)

exam lesson name: digital literacy in the workplace\nexam number: 703391rr\nexam guidelines\nexam instructions\nquestion 16 of 20 :\nselect the best answer for the question.\n16. roberto needs to email a client about a delayed shipment of his company’s product, but he wants his boss to receive a copy of the email, too. what email function should roberto use?\n○ a. recipient feature\n○ b. carbon copy\n○ c. automated response\n○ d. signature block\n□ mark for review (will be highlighted on the review page)

Answer

Brief Explanations:

The carbon copy (CC) function in email allows a sender to send a copy of the email to additional recipients. In this case, Roberto wants to send the main email to the client and a copy to his boss, which is exactly what the carbon - copy function is for. The recipient feature is too general, automated response is for auto - replying to incoming emails, and a signature block is for adding a signature to the end of an email.

Answer:

B. Carbon copy