which of the following is the best order when writing an external critical message to an existing…

which of the following is the best order when writing an external critical message to an existing customer?\n○ buffer, reasons, close\n○ buffer, reasons, criticism\n○ criticism, buffer, reasons

which of the following is the best order when writing an external critical message to an existing customer?\n○ buffer, reasons, close\n○ buffer, reasons, criticism\n○ criticism, buffer, reasons

Answer

Brief Explanations:

When writing an external critical message to an existing customer, starting with a buffer (a positive or neutral opening) softens the blow. Then presenting reasons helps the customer understand the situation. Ending with a close is appropriate rather than ending with just criticism. Criticism first would be too harsh and may damage the customer - relationship.

Answer:

A. buffer, reasons, close