a guest tries to use an expired coupon at the concession stand. they say the coupon is confusing and insist…

a guest tries to use an expired coupon at the concession stand. they say the coupon is confusing and insist they get the discount. assuming all options are possible, what would you be most and least likely to do? most ← pick one of each → least apologize for the confusion, but point out that their coupon is expired. ask your supervisor if they can approve the discount. suggest the guest take advantage of a current promotion so they get something similar for a lower cost. tell the guest you are sorry and show them the coupon expiration date so they understand.

a guest tries to use an expired coupon at the concession stand. they say the coupon is confusing and insist they get the discount. assuming all options are possible, what would you be most and least likely to do? most ← pick one of each → least apologize for the confusion, but point out that their coupon is expired. ask your supervisor if they can approve the discount. suggest the guest take advantage of a current promotion so they get something similar for a lower cost. tell the guest you are sorry and show them the coupon expiration date so they understand.

Answer

Brief Explanations:

In customer - service scenarios, it is standard to first communicate clearly about the situation while being polite. Telling the guest you're sorry and showing the expiration date directly addresses the confusion and clarifies the situation. Asking a supervisor for approval might not be the first step as it involves additional time and may not be necessary if the situation can be resolved simply. Suggesting a current promotion is a good alternative but not the most immediate response. Apologizing and pointing out the expiration is also a valid response but showing the date is more concrete. The least likely would be to immediately ask the supervisor as it may not be the most efficient way to handle the initial situation.

Answer:

Most: Tell the guest you are sorry and show them the coupon expiration date so they understand. Least: Ask your supervisor if they can approve the discount.