a guest tries to use an expired coupon. they say the coupon was confusing and insists they get the…

a guest tries to use an expired coupon. they say the coupon was confusing and insists they get the discount.\nwhat are you most likely to do?\napologize for the confusion, but point out that their coupon is expired.\nask your leader if they can approve the discount.\noffer to help the guest find a less - expensive item that still meets their needs.\npolitely point out the coupon expiration date and explain that the store does not accept expired coupons.

a guest tries to use an expired coupon. they say the coupon was confusing and insists they get the discount.\nwhat are you most likely to do?\napologize for the confusion, but point out that their coupon is expired.\nask your leader if they can approve the discount.\noffer to help the guest find a less - expensive item that still meets their needs.\npolitely point out the coupon expiration date and explain that the store does not accept expired coupons.

Answer

Brief Explanations:

In a business - customer service context, it's important to be polite yet firm about store policies. Apologizing for confusion shows empathy, and pointing out the expiration date clearly communicates the policy. Asking a leader might not always be the most immediate action, offering a different item doesn't address the coupon issue, and just pointing out the date without apology may seem too blunt.

Answer:

Apologize for the confusion, but point out that their coupon is expired.