a guest tries to use an expired coupon. they say the coupon was confusing and insists they get the…

a guest tries to use an expired coupon. they say the coupon was confusing and insists they get the discount.\nwhat are you least likely to do?\napologize for the confusion, but point out that their coupon is expired.\nask your leader if they can approve the discount.\noffer to help the guest find a less - expensive item that still meets their needs.\npolitely point out the coupon expiration date and explain that the store does not accept expired coupons.

a guest tries to use an expired coupon. they say the coupon was confusing and insists they get the discount.\nwhat are you least likely to do?\napologize for the confusion, but point out that their coupon is expired.\nask your leader if they can approve the discount.\noffer to help the guest find a less - expensive item that still meets their needs.\npolitely point out the coupon expiration date and explain that the store does not accept expired coupons.

Answer

Brief Explanations:

In customer - service scenarios, being empathetic and flexible is important. Simply stating the store policy without any attempt to help or show understanding is less likely to satisfy the customer. Apologizing, seeking approval from a leader, or offering alternative help are more customer - centric approaches.

Answer:

Politely point out the coupon expiration date and explain that the store does not accept expired coupons.