a guest tries to use an expired coupon. they say the coupon was confusing and insists they get the discount…

a guest tries to use an expired coupon. they say the coupon was confusing and insists they get the discount. what are you most likely to do? apologize for the confusion, but point out that their coupon is expired. ask your leader if they can approve the discount. offer to help the guest find a less - expensive item that still meets their needs. politely point out the coupon expiration date and explain that the store does not accept expired coupons.

a guest tries to use an expired coupon. they say the coupon was confusing and insists they get the discount. what are you most likely to do? apologize for the confusion, but point out that their coupon is expired. ask your leader if they can approve the discount. offer to help the guest find a less - expensive item that still meets their needs. politely point out the coupon expiration date and explain that the store does not accept expired coupons.

Answer

Brief Explanations:

In a business - customer service context, it's important to be polite yet firm about store policies. Politely pointing out the expiration date and explaining the non - acceptance of expired coupons clearly communicates the policy while maintaining good customer relations. Apologizing without clearly stating the policy may lead to misunderstandings. Asking the leader may not be the most immediate action. Offering a different item is not directly addressing the coupon issue.

Answer:

Politely point out the coupon expiration date and explain that the store does not accept expired coupons.