during his previous stay, you noticed that mr. zemeal left a crumpled - up newspaper and a notepad on the…

during his previous stay, you noticed that mr. zemeal left a crumpled - up newspaper and a notepad on the desk. two weeks later you see that mr. zemeal will once again be staying at the hotel. which of the following responses is the most appropriate example of personalizing your guest service in this situation?\na. leave a magazine on the bed.\nb. arrange for a newspaper to be delivered later that day.\nc. prepare the room normally so that you dont get behind.\nd. leave a copy of todays newspaper and a notepad on the desk with a note welcoming him back to the hotel.

during his previous stay, you noticed that mr. zemeal left a crumpled - up newspaper and a notepad on the desk. two weeks later you see that mr. zemeal will once again be staying at the hotel. which of the following responses is the most appropriate example of personalizing your guest service in this situation?\na. leave a magazine on the bed.\nb. arrange for a newspaper to be delivered later that day.\nc. prepare the room normally so that you dont get behind.\nd. leave a copy of todays newspaper and a notepad on the desk with a note welcoming him back to the hotel.

Answer

Brief Explanations:

Since Mr. Zemeal left a crumpled - up newspaper and a notepad previously, leaving a copy of today's newspaper and a notepad with a welcome - back note shows personalized service by recognizing his past behavior and making him feel welcome. Options A and B don't fully consider his past items left, and option C is a non - personalized standard service.

Answer:

D. Leave a copy of today’s newspaper and a notepad on the desk with a note welcoming him back to the hotel.