instructions: while watching domain 2 lesson 3, fill in the missing words according to the information…

instructions: while watching domain 2 lesson 3, fill in the missing words according to the information presented by the instructor. references are found in the brackets \n1. developing a sales presentation is part of the ______________ step of a sales process. elements of a sales process\n2. the last step in a sales process is ______________________________. elements of a sales process\n3. ______________ sales channels occur in person, where a customer can ask questions before purchasing. key characteristics of sales channels\n4. selling goods from one business to another is known as ________ sales. key characteristics of sales channels\n5. the main role of a customer - service department is to cultivate ____________ interactions with customers. role of customer service and sales strategies\n6. a business should have clear ____________ on how the customer - service team should respond to negative feedback. role of customer service and sales strategies

instructions: while watching domain 2 lesson 3, fill in the missing words according to the information presented by the instructor. references are found in the brackets \n1. developing a sales presentation is part of the ______________ step of a sales process. elements of a sales process\n2. the last step in a sales process is ______________________________. elements of a sales process\n3. ______________ sales channels occur in person, where a customer can ask questions before purchasing. key characteristics of sales channels\n4. selling goods from one business to another is known as ________ sales. key characteristics of sales channels\n5. the main role of a customer - service department is to cultivate ____________ interactions with customers. role of customer service and sales strategies\n6. a business should have clear ____________ on how the customer - service team should respond to negative feedback. role of customer service and sales strategies

Answer

Brief Explanations:

  1. Developing a sales presentation is typically part of the presentation step in a sales process.
  2. The last step in a sales process is usually follow - up to ensure customer satisfaction and potential future business.
  3. In - person sales channels allow for direct interaction where customers can ask questions.
  4. Selling goods from one business to another is called business - to - business (B2B) sales.
  5. The main role of a customer service department is to have positive interactions with customers.
  6. A business should have clear guidelines on handling negative feedback from customers.

Answer:

  1. presentation
  2. follow - up
  3. In - person
  4. business - to - business (B2B)
  5. positive
  6. guidelines