knowledge check - question 5\nwhich of the following is the best way to demonstrate that you have understood…

knowledge check - question 5\nwhich of the following is the best way to demonstrate that you have understood a customer?\na. restate and summarize their needs.\nb. ask the customer to repeat what they said.\nc. restate the customer’s exact words.\nd. ask the customer a follow - up question.

knowledge check - question 5\nwhich of the following is the best way to demonstrate that you have understood a customer?\na. restate and summarize their needs.\nb. ask the customer to repeat what they said.\nc. restate the customer’s exact words.\nd. ask the customer a follow - up question.

Answer

Answer:

A. Restate and summarize their needs.

Brief Explanations:

Restating and summarizing shows comprehension. Asking for repetition (B) doesn't prove understanding. Restating exact words (C) may not show understanding of meaning. A follow - up question (D) is more for gathering more info than showing understanding.