at a local burger chain, a customer became extremely angry. everyone took notice at the person, who was…

at a local burger chain, a customer became extremely angry. everyone took notice at the person, who was yelling at anyone he could. donald, the branch manager, politely approached the customer and quickly defused the situation. what type of skills did donald display?\na. writing skills\nb. hard skills\nc. technical skills\nd. people skills

at a local burger chain, a customer became extremely angry. everyone took notice at the person, who was yelling at anyone he could. donald, the branch manager, politely approached the customer and quickly defused the situation. what type of skills did donald display?\na. writing skills\nb. hard skills\nc. technical skills\nd. people skills

Answer

Answer:

D. People skills

Brief Explanation:

Donald interacted with an angry customer to defuse the situation, which is a demonstration of people - related skills like communication and conflict - resolution.