name: leslie norberto - lopez date: 9/18/25 per: 6\npf \risk management\ reading. directions: read stories…

name: leslie norberto - lopez date: 9/18/25 per: 6\npf \risk management\ reading. directions: read stories, answer questions that follow.\nhow do store clerks usually react when a customer accidentally or intentionally breaks something, and have any reacted unexpectedly?\nmy husband was the top diamond jewelry seller for a medium - sized chain of stores in the midwest for many years. he had a husband and wife come in because her \diamond\ was loose in her engagement ring. my husband took one glance at it and explained that it was a cz (cubic zirconia or \fake diamond\), but they could absolutely fix that for her (they have to tell them what it really is so they dont get accused of stealing the \diamond\ and replacing it with a cz). the husband lost his mind at this and was swearing and shouting and really making a scene. my husband remained calm and showed her with the diamond tester that it wasnt a real diamond. then her husband totally lost it and rammed his fist through the largest diamond showcase in the store! my husband asked if he was ok. he asked the wife if she was ok. they were ok. my husband said, \im calling the police. you damaged our companys property on purpose. the police will likely also charge you with attempted robbery as there are tens of thousands of dollars worth of jewelry and loose diamonds in this case.\ and they did charge him with it and he was convicted and had to pay all the costs associated. and his wife divorced him.\n1. what was the husbands job or business?\n2. what is a cubic zirconia/cz?\n3. why was the man angry?\n4. how did the man express his anger?\n5. what was the response of the employee/diamond seller of the business?\n6. explain what the punishment for the guilty party?

name: leslie norberto - lopez date: 9/18/25 per: 6\npf \risk management\ reading. directions: read stories, answer questions that follow.\nhow do store clerks usually react when a customer accidentally or intentionally breaks something, and have any reacted unexpectedly?\nmy husband was the top diamond jewelry seller for a medium - sized chain of stores in the midwest for many years. he had a husband and wife come in because her \diamond\ was loose in her engagement ring. my husband took one glance at it and explained that it was a cz (cubic zirconia or \fake diamond\), but they could absolutely fix that for her (they have to tell them what it really is so they dont get accused of stealing the \diamond\ and replacing it with a cz). the husband lost his mind at this and was swearing and shouting and really making a scene. my husband remained calm and showed her with the diamond tester that it wasnt a real diamond. then her husband totally lost it and rammed his fist through the largest diamond showcase in the store! my husband asked if he was ok. he asked the wife if she was ok. they were ok. my husband said, \im calling the police. you damaged our companys property on purpose. the police will likely also charge you with attempted robbery as there are tens of thousands of dollars worth of jewelry and loose diamonds in this case.\ and they did charge him with it and he was convicted and had to pay all the costs associated. and his wife divorced him.\n1. what was the husbands job or business?\n2. what is a cubic zirconia/cz?\n3. why was the man angry?\n4. how did the man express his anger?\n5. what was the response of the employee/diamond seller of the business?\n6. explain what the punishment for the guilty party?

Answer

Brief Explanations:

  1. The text mentions "My husband was the top diamond jewelry seller for a medium - sized chain of stores in the Midwest", so his job was a diamond jewelry seller.
  2. It is stated that a cubic zirconia (CZ) is a "fake diamond".
  3. The man was angry because he thought he was being accused of being sold a fake diamond and replaced with a CZ.
  4. He expressed his anger by swearing, shouting and ramming his fist through the largest diamond showcase in the store.
  5. The employee remained calm, showed the woman with a diamond tester that it wasn't a real diamond, and then called the police.
  6. The guilty party was convicted, had to pay all the costs associated with the incident, and his wife divorced him.

Answer:

  1. He was a diamond jewelry seller.
  2. It is a "fake diamond".
  3. He thought he was being accused of being sold a fake diamond and replaced with a CZ.
  4. He swore, shouted and rammed his fist through the largest diamond showcase in the store.
  5. The employee remained calm, showed it wasn't a real diamond with a tester and called the police.
  6. He was convicted, had to pay all associated costs and his wife divorced him.