now, take what you have learned in this chapter and apply it to the following case study. shawn, the chef at…

now, take what you have learned in this chapter and apply it to the following case study. shawn, the chef at sunnyside café, decided to prepare his famous potato salad. after cooking the potatoes, he started to gather all the ingredients to make the potato salad. however, he stopped to run to the restroom, as his stomach was upset. he came back to the kitchen and started prepping the potato salad as the lunch rush would begin soon. the next day, sunnyside café received several complaints of customers with vomiting and diarrhea. shawn took the callers information and offered to send them each a coupon for two free meals. shawn suspected the potato salad was the problem, but all of it had been used the previous day. shawn immediately closed the café and threw away any food that had been opened. he also had staff clean and sanitize the prep areas. then he called an emergency crew meeting to review standards and procedures. satisfied that he had addressed any problem, he reopened the next day. 1 what did shawn do right? 2 what did shawn do wrong?

now, take what you have learned in this chapter and apply it to the following case study. shawn, the chef at sunnyside café, decided to prepare his famous potato salad. after cooking the potatoes, he started to gather all the ingredients to make the potato salad. however, he stopped to run to the restroom, as his stomach was upset. he came back to the kitchen and started prepping the potato salad as the lunch rush would begin soon. the next day, sunnyside café received several complaints of customers with vomiting and diarrhea. shawn took the callers information and offered to send them each a coupon for two free meals. shawn suspected the potato salad was the problem, but all of it had been used the previous day. shawn immediately closed the café and threw away any food that had been opened. he also had staff clean and sanitize the prep areas. then he called an emergency crew meeting to review standards and procedures. satisfied that he had addressed any problem, he reopened the next day. 1 what did shawn do right? 2 what did shawn do wrong?

Answer

Brief Explanations:

  1. Shawn's right - actions: He took callers' information and offered coupons to appease customers. He closed the café, disposed of opened food, cleaned and sanitized prep areas, and held a staff meeting to review standards. These steps help in preventing further spread of potential food - borne illness and show responsibility.
  2. Shawn's wrong - actions: He did not investigate the source of the problem thoroughly. He only suspected the potato salad but did not conduct any tests or further inquiries to confirm. Also, he reopened the café the next day without being completely sure that the issue was resolved.

Answer:

  1. Took callers' info and offered coupons, closed café, disposed of opened food, cleaned/sanitized areas, held staff meeting.
  2. Did not thoroughly investigate the problem source, reopened café too soon without full confirmation of issue - resolution.