post - test: customer s\nduring a conflict, showing a customer empathy involves which of the…
post - test: customer s\nduring a conflict, showing a customer empathy involves which of the following?\ncommunicating that you understand how the customer feels on a deep level\nfinding a way to quickly resolve conflict\napologizing sincerely\ngetting to the root of the problem quickly
Answer
Brief Explanations:
Empathy is about understanding and sharing the feelings of others. Communicating a deep - level understanding of the customer's feelings is the essence of showing empathy during a conflict. Resolving conflict quickly, apologizing, or getting to the root of the problem are related to conflict - resolution but not the core of empathy.
Answer:
Communicating that you understand how the customer feels on a deep level