posttest\nyou are the manager at a restaurant. a customer complains that a waiter was inattentive and rude…

posttest\nyou are the manager at a restaurant. a customer complains that a waiter was inattentive and rude. you know this is not true because you witnessed the interaction between the customer and the waiter. the customer was rude, and the waiter did everything possible to appease her.\nwhich is the best way to handle the situation and which is the worst way to handle the situation?\n1. apologize and assure the customer that the waiter will be disciplined.\n2. carefully listen to the customers complaint and thank them for their feedback.\n3. explain to the customer that you witnessed the interaction and the waiter did the best he could under the circumstances.\n4. tell the customer she was the one who was rude and owes the waiter an apology.\nselect one best answer and one worst answer below.\nwhich is the best way to handle the situation?\noption 1\noption 2\noption 3\noption 4\nwhich is the worst way to handle the situation?\noption 1\noption 2\noption 3\noption 4\nsubmit

posttest\nyou are the manager at a restaurant. a customer complains that a waiter was inattentive and rude. you know this is not true because you witnessed the interaction between the customer and the waiter. the customer was rude, and the waiter did everything possible to appease her.\nwhich is the best way to handle the situation and which is the worst way to handle the situation?\n1. apologize and assure the customer that the waiter will be disciplined.\n2. carefully listen to the customers complaint and thank them for their feedback.\n3. explain to the customer that you witnessed the interaction and the waiter did the best he could under the circumstances.\n4. tell the customer she was the one who was rude and owes the waiter an apology.\nselect one best answer and one worst answer below.\nwhich is the best way to handle the situation?\noption 1\noption 2\noption 3\noption 4\nwhich is the worst way to handle the situation?\noption 1\noption 2\noption 3\noption 4\nsubmit

Answer

Brief Explanations:

  • Mejor respuesta: Opción 3. Al explicar que se vio la interacción y que el camarero no fue grosero, se mantiene la integridad del camarero y se le da al cliente una explicación honesta.
  • Peor respuesta: Opción 1. Asegurar que el camarero será disciplinado cuando no lo merece es injusto y no es una práctica ética de gestión.

Answer:

Mejor respuesta: Option 3. Peor respuesta: Option 1.