quality cost\nloan processing\n1. run credit checks: $2,426.59 appraisal\n2. review documents: $3,160.71…

quality cost\nloan processing\n1. run credit checks: $2,426.59 appraisal\n2. review documents: $3,160.71 appraisal\n3. make document corrections; gather additional information: $1,321.45 internal failure\n4. prepare tickler file; review and follow up on titles, insurance, second meetings: $193.85 appraisal\n5. review all output: $2,496.76 appraisal\n6. correct rejects and incorrect output: $453.20 internal failure\n7. reconcile incomplete collateral report: $74.42 internal failure\n8. handle dealer problem calls; address associate problems; research and communicate information: $2,700.00 external failure\n9. compensate for system downtime: $530.73 internal failure\n10. conduct training: $1,500.00 prevention\nloan payment\n1. receive, inspect, and process payments: $780.00 appraisal\n2. respond to inquiries when no coupon is presented with payments: $813.55 external failure\nloan payoff\n1. receive, inspect, and process payoff and release documents: $205.43 appraisal\n2. research payoff problems: $15.90 external failure\ncalculate the amount and the percent of total. do not round intermediate calculations. round the monetary values to the nearest cent and percentage values to two decimal places.\nquality cost category total amount percentage of total quality cost\nprevention $\nappraisal $\ninternal failure $\nexternal failure $

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