question 29 of 75\nthree customers enter a store together. a sales associate saw them earlier in the week…

question 29 of 75\nthree customers enter a store together. a sales associate saw them earlier in the week, but none of them made a purchase. the sales associate would like to ensure that they are not shoplifting. which of the following is the best approach for the sales associate to take in this situation?\na. welcome them and comment that you remember them from the last time they visited the store.\nb. greet them and offer to help them find what they are looking for.\nc. immediately call the police and keep an eye on them while they are in the store.\nd. contact a supervisor or loss prevention while avoiding direct contact with the customers.

question 29 of 75\nthree customers enter a store together. a sales associate saw them earlier in the week, but none of them made a purchase. the sales associate would like to ensure that they are not shoplifting. which of the following is the best approach for the sales associate to take in this situation?\na. welcome them and comment that you remember them from the last time they visited the store.\nb. greet them and offer to help them find what they are looking for.\nc. immediately call the police and keep an eye on them while they are in the store.\nd. contact a supervisor or loss prevention while avoiding direct contact with the customers.

Answer

Brief Explanations:

Option A may seem friendly but could be seen as accusatory. Option C is extreme without evidence. Option D is too passive - avoiding contact isn't a good customer - service approach. Option B is a positive customer - service approach that also allows the sales associate to monitor the customers in a non - confrontational way.

Answer:

B. Greet them and offer to help them find what they are looking for.